Sales Co ordinator

Job Description

HR Employment is looking for a Sales Co ordinator to join our well established client on a Full Time basis. The work is office based in West Bromwich.

Key Responsibilities:
• Achieving high standards of customer care with existing and new customers.
• Maintain positive customer relations helping customers and co-ordinating sales by responding to enquires via website, telephone, or email
• Provide support to Sales team and IC department to co-ordinate and complete Customer quotes.
• Manage customer booking requirements for waste inputs and ensure all documentation has been completed and ensure the relevant transport booking is completed
• Liase with Technical Team on all bookings to ensure all Pre-Acceptance documentation has been received
• Raise customer invoices in a timely manner and ensure they are correct and agree to the customer quotation
• Resolve any customer invoice queries and ensure credit notes are raised as necessary
• Manage any customer complaints as required and resolve issues as they arise
• Manage the process of new customers including Account Application forms
• Facilitate the management of key accounts providing support on reporting, quotations, and scheduling
• Manage Customer requirements as requested by Sales team
• Liaise with Drivers regarding all transport queries on specific jobs as required
• Work collaboratively across the business ensuring smooth integration of sales, technical and operational activities
• Supporting commercial manager with all key account requirements.
• Collaborate with internal teams, including operations, regulatory, and customer service, to ensure seamless service delivery.
• Participate in training and development programs to enhance product knowledge and sales skills.